How do I reset Two-factor authentication (2FA)?

I can log in to my account

On the app

1. Open the OKX app, go to User Center, and select Profile

2. Go to Security > Security center > Select phone / email / authenticator app from the Authentication section
   Select preferred medium of two-factor authentication to proceed

3. Select Verification methods unavailable? > Reset phone number / email / authenticator app

4. Fill in the verification details and select Confirm

5. You'll receive a confirmation upon successfully resetting your channel of security

On the web

1. Go to Profile and select Security > Security Center
2. Select Change phone number / email / authenticator app
3. Select Verification method unavailable? > Reset phone number / email / authenticator app
4. You'll be prompted to download the OKX app to proceed
   Select Download app to continue the action

Note:

• If you just wish to turn it off, find the Mobile Verification / Authenticator app / Two-factor authentication (2FA) in the Security center and select Turn off
• You may need to provide your ID document and complete facial recognition for verification purposes

I can't log in to my account

On the app

1. If you enable two-factor authentication and login into your account as usual, the system will trigger two-factor authentication
2. Select Switch verification method > Reset two-factor authentication > Reset phone number / email / authenticator app
3. Fill in the verification details and select Confirm
4. You'll receive a confirmation upon successfully resetting your phone number

On the web

1. If you enable two-factor authentication and log in to your account as usual, the system will trigger two-factor authentication

2. In Unable to verify? Section, select reset
   Select Reset to proceed

3. You'll be prompted to download the OKX app

Note: you're not allowed to perform withdrawal within 24 hours after you've reset or changed your authenticator app