I haven't received the SMS code

Published on Aug 16, 2023Updated on Apr 25, 20242 min read557

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions:

  • Clear your browser or mobile app cache, then request a new code.

  • Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

  • If you can't log in, switch to other alternatives, see the steps below to know how it's done.

On the app

  1. Select Didn't receive anything?

  2. You can choose other alternatives you would like to use to verify

    CT-app-unabletologin-switchmethod

    Select other alternatives if your SMS code does not arrive

On the web

  1. Select call me instead if you can't receive code

    CT-web-unabletologin-callmeinstead

    Select call if you are unable to receive code

  2. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance

  3. If self-reset still doesn't work, submit a request or contact customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us

Disclaimer
This article/blog is provided for informational purposes only. It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer or solicitation to buy, sell or hold digital assets, or (iii) financial, accounting, legal or tax advice. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/ tax/ investment professional for questions about your specific circumstances. Not all products are offered in all regions including the U.S.A., U.K., Crimea, Cuba, Donetsk, Iran, Luhansk, North Korea, Syria Malta, Australia, Bangladesh, Bolivia, The Bahamas, Canada, Malaysia, Hong Kong, France (and its territories), and Singapore. For more details, please refer to the OKX Terms of Use and Risk & Compliance Disclosure. © 2024 OKX. All rights reserved.

On the app
On the web