How do I complete the required tasks shown in the app?
To help protect your account and stay compliant with regulations, we may occasionally send you a Request for Information (RFI). This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.
Getting started
Step 1: Watch for a notification
If action is required from you, a banner will appear at the top of your app. Tap this banner to continue.
Tap the banner to complete your tasks
Note: always double-check the sender and look for your
to avoid scams. Access these tasks through the only.Step 2: Select your pending tasks
After selecting the banner, you'll be directed to the Security Task Center page showing the actions you need to complete.
Example of selecting the pending task to start
Step 3: Follow the instructions
After that, you may be asked to provide specific details or upload documents based on the type of information needed.
You can upload multiple files if needed, as long as they are clear, readable, and within size limits.
If there's an additional comment box, you may include any extra context that might help with the review.
After submission
Once you've completed all fields and uploads, our team will review your submission.
If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our
.