FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 25, 2026229
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 26, 2026183
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Aug 11, 202622
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 25, 202622,704
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 25, 202686
- How do I download my account statements?Published on Nov 6, 2024Updated on Sep 15, 2026147
- Sub-account update methods and FAQPublished on Sep 29, 2024Updated on Sep 15, 202621
- How do I view my registration details (email/phone) ?Published on Jun 18, 2024Updated on Sep 15, 2026361
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Aug 26, 20261,427
- How do I register an account on OKX?Published on May 23, 2024Updated on Sep 15, 202629,136
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Aug 25, 20266,671
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Oct 1, 20264,621
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 25, 202615,399
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 11, 20269
- How do I change my email?Published on Sep 6, 2023Updated on Aug 5, 20264,442
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