FAQ for C2C Merchants

1. What is the difference between a Verified Merchant and a Diamond Merchant?

Merchant Benefits:

In C2C, Star (Cyan) represents Verified Merchant, Diamond (Magenta) represents Diamond Merchant.

Merchant benefits/advantages are as follows:

1. If verification period < 30 days, total buy limit is up to 250,000 CNY, the per buy ad limit is up to 100,000 CNY, and per sell ad limit is up to 2,000,000 CNY.
2. If verification period > 30 days and maintain a good trading record, your privileges will be upgraded: unlimited buy limit and a single order limit of up to 2,000,000 CNY.
3. You can place up to 2 ads per currency or crypto.
4. Access your exclusive dashboard to manage ads, trades, assets, and get the latest marketplace information.
5. Priority support to resolve your complaint.
6. Receive exclusive benefits and merchandise.

2. How do I apply or remove Merchant status on my own?

1) How do I apply or remove Merchant via App:

Step for Become a Verified Merchant on App: Home > C2C trading > Profile > Become a Verified Merchant.

Note: Select Apply on the respective tier card to submit your application. The button will appear greyed out if you haven't fulfilled all requirements.

Step for Remove a Diamond Merchant on App: Home > C2C trading > Profile > Become a Diamond Merchant, and submit your application.

2) How do I apply/remove Merchant status via Web:

Step: You may apply via here or official website (https://www.okx.com) , Buy Crypto > C2C trading > More > Remove Merchant Status

3. Merchant Application Process:

Complete information ➡ Deposit ➡ Pending review ➡ Results feedback

1) The review will be completed within 3 business days from the date of application.

2) Both support reviewers and merchant operations managers conduct reviews and provide maintenance through the platform messages.

Note: Merchants who have been off-boarded and attempt to reapply using another account will be rejected and will no longer be eligible to apply again.

4. How do I log in and start using the Merchant Dashboard?

1) How do I log in to the Merchant Dashboard:

Home > Buy Crypto > C2C trading > Merchant Dashboard

2) How do I start using Merchant Dashboard?

You are able to create an ad via Merchant Dashboard and post ads according to your needs.

Select Home, you will be able to view C2C trading, VIP trading price/quantity/number of merchants/number of ads, or the order price/quantity/number of merchants/number of ads with specific payment method/KYC. You may check price trends and your Merchant Dashboard analysis.

Select Orders to view ongoing or completed orders.

Select on the ad to view all your ad information. You can choose to edit/share/delete/delist a specific ad, or you can select online/offline.

Select Chat, to communicate with the user or Merchant Operations Manager.

Select Receive & Pay, you are able to manage your payment methods such as bank card/WeChat/Alipay.

Select Trading Data Insights , to view the status of completed orders, ongoing orders, and trading activity under sell or buy crypto within last 7 days.

Select Settings, to view your rating, the number of completed orders in the past 30 days/total, buy/sell order completion rate, number of followers, and times you've been blacklisted; you may manage frequently used phrases, view the number of people you follow or blacklisted, manage transaction restrictions, and set message and sound notifications.

5. How do I export orders?

1) Transaction Data: You may view up to the past six months; for data over six months, kindly contact customer support.

App : Select Buy Crypto > C2C trading > Orders , you are able to view orders that are pending (In progress/In dispute) or completed (Completed/Canceled).

Web: Select Buy Crypto > C2C trading > My Orders , you can view orders that are pending (in progress/under dispute) or completed (Completed/Cancelled).

6. How do I verify whether the other party is an OKX official?

You may verify through self-service tool: Official Channel authentication

For more details, please refer to: How to properly authenticate through official channels?

7. Once remove from Merchant Program, how long does it take for the deposit to be released?

Verified merchants who request cancel must submit a request through the App/Web. If the merchant account does not contains ongoing disputes or negative records, the review process will takes 7 calendar days the margin will be transfer in to your funding account.

8. How do I prevent phishing attacks?

(1) Avoid accessing unknown links or logging in to insecure websites, as this may lead to account and password leaks and result in asset loss.

(2) Account security information and authentication protection methods, such as ensuring that your account login name and password are not the same as those used on other websites, and store your private key and seed phrase offline.

(3) Do not rely on random Google searches to find or log in to the OKX website. It is recommended to manually enter the official website: https://www.okx.com

(4) Do not enter your account, password, or other sensitive information in an insecure environment, or disclose your account information to others, especially security-related information such as passwords and private keys.

(5) OKX had launched an anti-phishing code feature. You can set up your anti-phishing code in User Center > Security Center > Anti-Phishing Code. Once the setup is completed, emails sent by OKX will include the code you set. If the email does not contain your anti-phishing code, it is a fake or fraudulent email.

For more details, please refer to: How to prevent phishing websites?

9. What circumstances could cause a merchant to lose their verified status?

1. The Merchant has voluntarily revoked their Merchant status.

2. The Merchant was removed for violating transaction rules.

3. The Merchant account has been deemed inactive for transaction.

10. What if I receive a C2C merchant cancellation email without requesting it?

According to the rules, if a merchant account is deemed inactive, the C2C merchant status will be canceled. You may reapply for a merchant account after one month, if needed.

11. How do I reapply to become a merchant when my merchant status is revoked?

Once the C2C Merchant is removed or revoked, you cannot reapply within 30 days. However, you may reapply to after the locking period.

12. If my merchant application is not approved, can I reapply?

Whether you can reapply depends on the instructions displayed on the page.