Account, security, and verification

FAQ

Account, security, and verification

Published on Aug 22, 2023Updated on Apr 23, 2024
How do I change my login password?
9,092
Published on Sep 15, 2023Updated on Apr 4, 2024
How do I reset Two-factor authentication (2FA)?
441
Published on Aug 22, 2023Updated on Apr 11, 2024
How do I freeze my account? (web)
227
Published on Aug 16, 2023Updated on Apr 16, 2024
How do I create passkeys? (web)
687
Published on Sep 25, 2023Updated on Apr 4, 2024
How do I verify an individual account?
10,809
Published on Sep 25, 2023Updated on Apr 4, 2024
A beginner's guide to identity verification
3,411
Published on Sep 5, 2023Updated on Mar 18, 2024
Why did my identity verification fail?
2,886
Published on Aug 22, 2023Updated on Apr 8, 2024
Why is my account frozen?
6,671
Published on Aug 29, 2023Updated on Apr 4, 2024
How do I link an authenticator app?
683
Published on Aug 11, 2023Updated on Apr 12, 2024
My authenticator app isn't working, what should I do?
294
Published on Aug 22, 2023Updated on Apr 15, 2024
My mobile phone isn't working, what should I do?
200
Published on Sep 5, 2023Updated on Apr 12, 2024
How long does it take to complete my identity verification?
1,334
Published on Feb 5, 2024Updated on Apr 4, 2024
What attestation do we need to agree to when verifying as an institutional customer?
12
Published on Oct 13, 2023Updated on Apr 4, 2024
What's my company type and which documents should I prepare?
12
Published on Oct 13, 2023Updated on Apr 4, 2024
Which proof of address (POA) is acceptable for institutional verification?
40

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Showing 1-15 of 41 articles