What can I do if I trigger risk control?
When trading on OKX, the platform's anti-money laundering (AML) risk control system can be triggered due to certain suspicious operations, resulting in restrictions for the user from using certain functions.
During the risk control period, please ensure you stay reachable. Check if the email address you linked to your OKX account received an email from OKX. Provide the verification information from the email received. Once the review is complete and considered risk-free, we'll unfreeze your account within 1 to 3 working days.
1. What should I do if I trigger the platform's risk control?
When risk control is triggered, a customer support official will contact you via email and walk you through the process. Please ensure you stay reachable and check the email address linked to your OKX account for an email from OKX. Provide the required information according to the email received.
2. I've submitted the required materials. When can I expect an update?
After the OKX team receives your information, we'll review it within one hour. After completing the review, an email will immediately be sent to you. The OKX team will always contact you via email. Please wait and check your inbox from time to time for updates.
3. I need help providing some information requested in the email from OKX. What should I do?
If you can't provide some information, please specify why in the email. We'll email you with further instructions based on your response.
4. Why am I still asked to submit additional materials after my initial submission?
Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.
5. How will I be notified once the restrictions have been removed?
We'll send you an email once the restriction is lifted. Refresh your inbox from time to time for updates.
6. Why can I only reach out via email?
Risk control related issues for your account must be handled professionally by the risk control team. Therefore, please reply to the email to directly consult our team. One of our specialists will reach out to you promptly. We appreciate your patience.
7. Which transactions and functions will be restricted when I'm under risk control?
During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions. However, you may still carry out BTC and ETH spot, and contract transactions. Additionally, the liquidation and reduction functions of your positions will still be supported. Thank you for your understanding and cooperation while we review your account.
8. What can I do to avoid triggering risk control?
OKX has strict and comprehensive risk control standards. Therefore, all users must abide by the platform's relevant rules on fiat transactions to avoid triggering risk control. When trading on OKX, please avoid high-risk transactions, such as buying crypto on behalf of others, withdrawals for gambling purposes, off-site transactions, or assisting suspicious individuals online to launder money and score points.