How do I authorize a new device when I log in?
When you first log in using a new device, you need to authorize it. It's an additional security measure that helps to protect your account from unauthorized access. If you log in on the web, you can use phone verification, email verification, or device verification. On the app, you can use all of these methods if you haven't verified your identity yet.
Note: Depending on your country and available choices, you may need to take certain steps in order to authorize your device.
Device verification
When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization. You'll also need to input the security code (one-time password) that they see from the new device to the old device.
Security verification
Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator.
Phone verification: When you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.
You can request up to 5 phone verification calls in 1 hour.
Email verification: When you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.
Authenticator App: You can open your authenticator app and get the code that's linked with your account.
Other ways to authorize a new device
All verification options should automatically lead you to the login page once you authorize your device. If it doesn't work, you can select Complete verification on the previous page to log in.
If none of the previous options work, try our AI chatbot. You can select Contact customer support on the web or Request manual verification on the app to open it. You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support.