How do I deposit EUR with iDEAL?
iDEAL is a popular payment method that allows individuals in the Netherlands to make secure, real-time bank transfers directly from their bank accounts. You can now complete a EUR deposit from your bank account to your OKX account by using iDEAL as a payment method. When depositing, you'll be redirected to your own bank's app or site to confirm the transaction. Once confirmed, funds are transferred immediately. Keep in mind, iDEAL is only available to fully verified individuals from the Netherlands.
How do I make a cash deposit?
On the web
Log in to your account at okx.com, go to Assets and select Deposit
Select Cash to start making cash deposit
Select iDEAL as deposit method and Next
Enter the amount you wish to deposit and Next
Review and confirm your deposit details and select Next
You will then be redirected to a page secured by iDEAL to complete the payment
On the app
Open your OKX app, select Deposit > Deposit EUR
Select iDEAL as a deposit method and Next
Enter the amount you wish to deposit and Next
Review and confirm your deposit details and select Deposit
You will then be redirected to a page secured by iDEAL to complete the payment.
Note: make sure the name on your OKX account matches the name on your bank account for a smooth deposit transaction. Any deposits from a third party will be rejected.
Frequently Asked Questions
1. Why can't I access the "Deposit EUR" feature?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.
2. Why am I encountering a "Cash deposit unavailable" message?
This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.
3. Why am I only able to select certain payment method types?
To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to OKX.
4. Why do I need to verify my identity before making a deposit?
We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. iDEAL payment method is only available to Netherlands customers who have completed account verification.
5. What forms of payments does iDEAL offer on OKX?
You can deposit cash from your bank account to your OKX account with iDEAL. After you deposit cash, you can buy crypto instantly with no fees. However, please note that iDEAL on OKX does not support a direct buy transaction.
6. How long does a deposit by iDEAL take?
Once you confirm the payment, the money will be added to your cash balance right away.
7. What can I do if my deposit is pending or processing for a long time?
After 90 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled.
In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account. Keep in mind, it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete.
If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.
8. How do I check my cash deposit history?
You can review your deposit history on the cash deposit page > Transaction History
9. How can I withdraw EUR?
You can withdraw EUR to your bank account with a SEPA bank transfer. You can read more in How do I withdraw EUR with SEPA bank transfer?