How do I deposit EUR with iDEAL?
Depositing money on our platform is very easy. Within seconds, you can deposit funds via iDEAL free of charge and buy your favorite crypto tokens. iDEAL is the trusted Dutch payment method for making secure and instant payments and bank transfers.
What's iDEAL?
iDEAL is a payment system that enables direct online bank transfers between customers and merchants.
Established in 2005 by major Dutch banks, iDEAL allows users to make payments straight from their bank accounts. The system integrates with the banking apps and websites of participating financial institutions, ensuring a secure and straightforward transaction process. Backed by major and respected Dutch banks and trusted by millions of users in the Netherlands, iDEAL allows users to make payments without hidden fees.
Convenience is one of the key features of iDEAL. To make a fast and secure payment, all you have to do is choose iDEAL as your payment method, select your bank, log in through its secure page or app, and confirm the transaction—your funds will be credited instantly.
Another important feature of iDEAL is its speed. Time-sensitive transactions, such as depositing money to your OKX account, are processed within seconds, allowing you to use the funds to buy Bitcoin, Solana, Polkadot, or other cryptocurrencies. Additionally, iDEAL uses a transparent mechanism where you can review and verify payment details before completing the transaction.
How do I benefit from the iDEAL integration?
We aim to make the client experience as seamless as possible from start to finish. Here are the key benefits for clients depositing funds on our platform via iDEAL:
No delays: funds are instantly credited to your OKX account, allowing you to trade or invest immediately.
Seamless experience: deposit euros easily without needing to convert currencies elsewhere.
Trusted local method: iDEAL is highly regarded for its reliability and security in the Netherlands.
How can I use iDEAL to deposit euros?
You can complete a euro deposit from your bank account to your OKX account by selecting iDEAL as your payment method. Please note that iDEAL is only available to fully verified individuals from the Netherlands.
How can I make a cash deposit?
With OKX, you can quickly, easily, and freely deposit money using iDEAL by following these steps:
Log in to your OKX account: open the OKX app or website and log in with your account credentials.
Go to 'Deposit': look for the Deposit option on the dashboard. This can be found on the homepage or under the Assets section.
Select Deposit to proceed to the next step
Select "Deposit cash": select this option to deposit money/euros instead of crypto.
Select Deposit cash from the deposit method selection menu
Select iDEAL as the payment method: from the available payment methods, select iDEAL. This is the most commonly used option for users in the Netherlands.
Select EUR and select iDEAL from the available payment methods
Enter the amount: the amount you wish to deposit and select your bank. Please make sure that the name on your OKX account matches the name on your bank account.
Key in the amount of your preference
Review the details at the Preview page
Complete the payment via iDEAL: you'll be redirected to your bank’s secure payment environment. Log in and complete the transaction.
Select the bank of your preference from the iDEAL page
Deposit confirmation: once the payment is completed, the deposited amount will usually be added to your OKX account immediately (or within a few minutes).
The deposit is confirmed and you have the option to review the confirmed deposit details
You're able to review the details of your cash deposit once you select the Review details option
FAQ
1. Why can't I access the "Deposit EUR" feature?
To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.
2. Why am I encountering a "Cash deposit unavailable" message?
This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.
3. Why am I only able to select certain payment method types?
To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to us.
4. Why do I need to verify my identity before making a deposit?
We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. iDEAL payment method is only available to Netherlands customers who have completed account verification.
5. What forms of payments does iDEAL offer on our platform?
You can deposit cash from your bank account to your OKX account with iDEAL. After you deposit cash, you can buy crypto instantly with no fees.
However, please note that iDEAL on our platform doesn't support a direct buy transaction.
6. How long does a deposit by iDEAL take?
Once you confirm the payment, the money will be added to your cash balance right away.
7. What can I do if my deposit is pending or processed for a long time?
After 90 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled.
In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account. Keep in mind, it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete.
If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.
8. How do I check my cash deposit history?
You can review your deposit history:
On the web: select Assets > Deposit > All deposits
On the app: select Portfolio > transactions > filter Cash deposit type
Web: all deposits on the deposit page
App: transactions on the Portfolio page
9. How can I withdraw EUR?
You can withdraw EUR to your bank account with a SEPA bank transfer. You can read more in How do I withdraw EUR with SEPA bank transfer?