How do I verify an individual account from Mexico?
To use your individual account, you need to complete identity verification to meet Know Your Customer (KYC) requirements. We require this to keep your account and assets secure.
The verification process is to ensure the exchange is safe and prevent fraud and other illegal activities. You can trade and deposit / withdrawal after completing your identity verification.
Getting started on the web
Log in to your account at okx.com and go to the verification page. You can find it under the profile icon > Verification. On this page, find Individual account and select Continue.
Getting started on the app
Open the OKX app, go to User Center. Go to Profile and Settings and select Identity verification under Profile
Identity verification
Basic info
Provide basic information about yourself, such as full legal name, date of birth, country of residency, etc.. Please make sure that it's correct and up to date.ID documents
We accept valid government-issued IDs, passports, driving licenses, etc. They must meet the following requirements:- Include your name, date of birth, issue and expiration date
- No screenshots of any kind are accepted
- Legible and with a clearly visible photo
- Include all corners of the document
- Not expired
Selfies
They must meet the following requirements:- Your entire face has to be placed within the oval frame
- No mask, glasses and hats
Proof of address
They must meet the following requirements:- Upload a document with your current residential address and legal name
- Make sure that the entire document is visible and issued within the last 3 months.
Investment info
Select your account purpose and how much you plan to deposit, withdraw, and trade per month. We need this info to comply with local regulations, and will keep it secure.- Account purpose
- Transaction volume
When everything's ready, you can submit your verification application. We'll review it within 3 days and contact you with the results. If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.