FAQ
Account management and security
- How do I download my account statements?Published on Nov 6, 2024Updated on May 27, 202524
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025371
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jun 20, 2025341
- Passkey FAQPublished on Mar 19, 2025Updated on May 2, 202540
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025290
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 24, 202520,919
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20254
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202534
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 1, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Jun 11, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Jun 11, 2025
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025416
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 21, 2025
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