FAQ

Individual verification

What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jun 24, 2025
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Feb 18, 2025Updated on Jun 20, 202536
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jun 23, 2025239
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jun 4, 20256,004
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Jun 24, 2025247
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202554
How do I verify an individual account?
Published on Sep 25, 2023Updated on May 16, 202527,350
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on May 2, 2025
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202536
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025852
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Apr 1, 202510,174
How do I verify my identity with SPID?
Published on May 2, 2025Updated on Jun 12, 2025
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Jun 20, 20256,237

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