FAQ

Top questions

My account says “We need to know more about you.” What should I do?
Published on Aug 28, 2026Updated on Aug 28, 2026
Account closure, automatic closure and cooling-off periods
Published on Aug 28, 2026Updated on Aug 28, 2026
What proof of address documents can I submit?
Published on Aug 28, 2026Updated on Aug 28, 2026
How do I update my verified name, identity information, document, or country of residence?
Published on Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Published on Aug 28, 2026Updated on Aug 28, 2026
Institutional verification: status, tasks, rejection and information updates
Published on Aug 28, 2026Updated on Aug 28, 2026
Identity linked to another account: verification and ownership FAQ
Published on Aug 28, 2026Updated on Aug 28, 2026
AI Builder Program Integration Guide
Published on Aug 21, 2026Updated on Aug 26, 20263
OKX Outcomes League: Earn xp and share up to 600,000 USD in rewards
Published on Aug 18, 2026Updated on Aug 20, 20268
Why can’t I withdraw funds?
Published on Aug 4, 2026Updated on Aug 5, 20265
How do I enable allowlist? (app)
Published on Jul 31, 2026Updated on Aug 5, 20265
OKX Product Council FAQ
Published on Jul 31, 2026Updated on Aug 5, 20261

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