FAQ

Account, security, and verification

How do I add my emergency contact?
Published on Jul 24, 2025Updated on Aug 11, 202555
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202511
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jul 24, 202516
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Apr 4, 2025136
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Sep 2, 202537
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 17, 2025439
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Sep 2, 202548
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jul 30, 20256,192
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Sep 2, 202528
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 2, 202525
How do I register an account on OKX?
Published on May 23, 2024Updated on Jul 31, 202522,492
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Sep 2, 20254
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Aug 20, 202514,342
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 2, 202524
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jul 22, 20259,867

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