FAQ

Account, security, and verification

How do I set up web withdrawal protection?
Oct 22, 2026Published on Oct 22, 2026Oct 22, 2026Updated on Oct 22, 20262
How can I check whether I registered an individual or corporate account?
Oct 8, 2026Published on Oct 8, 2026Oct 8, 2026Updated on Oct 8, 20268
How do I update my verified name, identity information, document, or country of residence?
Aug 28, 2026Published on Aug 28, 2026Sep 21, 2026Updated on Sep 21, 20269
My account says “We need to know more about you.” What should I do?
Aug 28, 2026Published on Aug 28, 2026Sep 15, 2026Updated on Sep 15, 20265
Identity linked to another account: verification and ownership FAQ
Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 202613
What proof of address documents can I submit?
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20269
Institutional verification: status, tasks, rejection and information updates
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20265
Income from staking and rewards
Nov 4, 2025Published on Nov 4, 2025Aug 11, 2026Updated on Aug 11, 2026
Accounting methods and cost basis
Nov 4, 2025Published on Nov 4, 2025Aug 11, 2026Updated on Aug 11, 20262
How do I manage my tax account and documents?
Nov 4, 2025Published on Nov 4, 2025Aug 5, 2026Updated on Aug 5, 2026
A beginner's guide to identity verification
Oct 9, 2025Published on Oct 9, 2025Aug 11, 2026Updated on Aug 11, 202612
Crypto Tax Reporting
Sep 24, 2025Published on Sep 24, 2025Aug 11, 2026Updated on Aug 11, 20264
How do I complete the required tasks shown in the app?
Jul 3, 2025Published on Jul 3, 2025Aug 25, 2026Updated on Aug 25, 202640
What's KYC: What to expect and why it matters?
Jun 24, 2025Published on Jun 24, 2025Aug 25, 2026Updated on Aug 25, 202675

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