FAQ

Crypto deposit

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Aug 11, 2026
How to transfer crypto from Coinbase to OKX?
Published on Jun 19, 2025Updated on Aug 12, 20267
Why is my deposit not credited even when all information is correct?
Published on Oct 17, 2024Updated on Aug 26, 20262,348
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Aug 13, 2026512
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Aug 5, 2026482
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Aug 5, 202663
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Aug 5, 202635
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 8, 2026261
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Aug 26, 2026130
How do I make a deposit? (app)
Published on Sep 1, 2024Updated on Aug 6, 202696
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Aug 23, 2024Updated on Aug 11, 20265
Why is my deposit locked?
Published on Dec 19, 2023Updated on Aug 26, 20261,004
What are untradable assets?
Published on Sep 26, 2023Updated on Aug 26, 20264,032
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Aug 26, 202614,464
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Sep 1, 20261,116

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