FAQ

Individual verification

How do I open an account with OKX Singapore?
Sep 1, 2026Published on Sep 1, 2026Oct 16, 2026Updated on Oct 16, 20264
How do I update my verified name, identity information, document, or country of residence?
Aug 28, 2026Published on Aug 28, 2026Sep 21, 2026Updated on Sep 21, 20269
Identity linked to another account: verification and ownership FAQ
Aug 28, 2026Published on Aug 28, 2026Sep 2, 2026Updated on Sep 2, 202613
What proof of address documents can I submit?
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 2026
Individual identity verification eligibility, review time and supported identity documents
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20269
A beginner's guide to identity verification
Apr 30, 2026Published on Apr 30, 2026Aug 11, 2026Updated on Aug 11, 202617
Why did my account verification fail?
Apr 6, 2026Published on Apr 6, 2026Aug 11, 2026Updated on Aug 11, 202612
How long does it take to complete my identity verification?
Apr 6, 2026Published on Apr 6, 2026Aug 11, 2026Updated on Aug 11, 20263
What's KYC: What to expect and why it matters?
Apr 6, 2026Published on Apr 6, 2026Aug 11, 2026Updated on Aug 11, 2026
How do I complete the required tasks shown in the app?
Jul 3, 2025Published on Jul 3, 2025Aug 25, 2026Updated on Aug 25, 202640
What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Jun 17, 2025Published on Jun 17, 2025Aug 11, 2026Updated on Aug 11, 202614
Understanding the risks of using digital payment token services
Jun 17, 2025Published on Jun 17, 2025Aug 11, 2026Updated on Aug 11, 20263
What do I need to do when I change my country of residence?
Apr 10, 2025Published on Apr 10, 2025Sep 11, 2026Updated on Sep 11, 2026806
Why am I asked to confirm my personal details again?
Mar 19, 2025Published on Mar 19, 2025Aug 26, 2026Updated on Aug 26, 2026199
What documents are accepted as proof of sources of funds from decentralized finance?
Nov 12, 2024Published on Nov 12, 2024Aug 11, 2026Updated on Aug 11, 202654

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