FAQ
Account management and security
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025438
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Sep 4, 20259
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202541
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025842
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Sep 8, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Sep 8, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Sep 8, 20251
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025428
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025555
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Sep 8, 202510