What should I do if the T+N security protection is triggered and I can't trade?

What is T+N (Security protection for buying crypto)?

T+N refers to a security protection mechanism for cryptocurrency purchases. When you buy crypto through P2P on the platform, the system performs a comprehensive risk assessment of the transaction. Based on this assessment, it may temporarily restrict the withdrawal and P2P resale of the equivalent assets for N days.

This restriction applies only to the affected assets and doesn't impact your ability to use other platform features, including trading and financial services.

Why does OKX apply T+N security protection for buying crypto?

The T+N mechanism is designed to prevent losses caused by the inflow of high-risk funds, protecting both buyers and sellers.

In certain cases, restrictions lasting 24 hours or longer may be applied based on advanced risk control settings.

These restrictions help:

• Discourage suspicious funds from entering the platform;

• Lower the risk of bank accounts being frozen; and

• Enhance overall user asset safety.

How can I tell if my order is subject to T+N protection?

You will see three reminders throughout the order process:

1. When placing the order;

2. When the order is created and awaiting payment; and

3. When waiting for the seller to confirm the transaction.

If you decide not to proceed, you may cancel the order. However, cancelling may trigger a restriction based on your trading behavior, limiting withdrawals and crypto resales for 1, 3, or 7 days (check the on-screen message for details).

Note: If you do not see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.

What should I do if I trigger T+N protection?

If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days.

For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal.

Note: T+1 restrictions cannot be appealed for early unfreezing. In these cases, you will need to wait for the system to lift the restriction automatically.

How can I avoid triggering T+N security protection?

T+N is applied in real time by the platform’s risk control system, and it cannot be predicted in advance. Please refer to the order prompt for the most accurate information.

If your order is restricted, don’t worry—T+N only affects that specific transaction, and will not impact your other trading activities or account functions.

How do I check when my crypto will be unlocked?

In all cases, the system will automatically release the restriction once the timer expires. We recommend waiting patiently until the unlocking time.

If buying or selling crypto triggers the platform's risk control, please refer to this article here for additional information.