Support center

Here to help you 24/7

Quick tools, fast fixes

Download OKX app tutorial (android)

Change authenticator app

Verify official channels

Check OKX system status

Change phone number

Change email address

Change login password

Freeze account

Close account

Join video call appointment

Top questions

View more
OKX Shield FAQ
Updated on Oct 1, 20261
How to set up and use OKX Shield
Updated on Oct 1, 20261
Multiple accounts FAQ
Updated on Oct 2, 2026
Hardware Wallet Verification FAQ
Updated on Oct 1, 2026
Why hasn't my deposit been credited?
Updated on Sep 22, 20262

Getting started

View more
Why hasn't my deposit been credited?
Updated on Sep 22, 20262
A beginner's guide to identity verification
Updated on Aug 11, 202611
OneFootball Credits Trade and Earn
Updated on Aug 11, 202666
Trade and Earn FAQ
Updated on Aug 26, 202625
OKX Web3 FAQ
Updated on Aug 24, 2026164

FAQ

View more

Web3

Wallet
Discover
DeFi
Marketplace
Trade

Risk and fraud

Fraud prevention
Account and wallet safeguard measures

Deposit and withdrawal

Crypto deposit
Crypto withdrawal
Cash deposit
Proof of reserves
Cash withdrawal

Buy and sell crypto

P2P ads & merchants
P2P orders management
P2P trading risks
Debit and credit cards
Third-party payment channels

Trading

Event Contracts
Convert
Spot trading
Futures
Copy trading
Margin trading
Options
Liquid marketplace
Trading general info
Onchain trading
Outcomes

Programs and promotions

Affiliates
Referrals
Rewards

Others

Miscellaneous

Account, security, and verification

App download and update
Individual verification
Account management and security
Institutional onboarding

Announcements

View more
New listings
Delistings
Trading updates
Deposit/withdrawal suspension
P2P trading
Web3

Product documents

View more
Basic trading rules
Risk management
Spot & margin trading
Perpetual/expiry futures
Options
Pre-market futures