FAQ

Account, security, and verification

How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Apr 1, 20252,156
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Apr 1, 202580
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Apr 1, 20251,570
How do I download my account statements?
Published on Nov 6, 2024Updated on Apr 1, 202518
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Apr 1, 202548
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025366
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Apr 3, 2025331
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025316
How do I change my login password?
Published on Aug 22, 2023Updated on Apr 24, 202517,115
I haven't received the SMS code
Published on Aug 16, 2023Updated on Apr 1, 202522,445
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Apr 24, 20254,678
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 1, 20259,737
Passkey FAQ
Published on Mar 19, 2025Updated on Apr 24, 20257
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Apr 1, 2025284
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Apr 1, 2025187

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