OKX Law Enforcement Request Guide

Last Updated: July 29, 2025

For Government and Law Enforcement Agencies only.

1. Introduction

As per OKX Terms of Service, the services of OKX.com are being provided by different entities.

All law enforcement requests should be submitted

. If you do not already have an account, you will be prompted to create one before you can submit a request (please contact for assistance). Kindly note that by submitting your request through this platform, you agree to the , and .

In extraordinary circumstances (e.g. you are not able to get onboarded with Kodex, or that there is an emergency), you can send your requests to

, addressed to “OKX”. Where appropriate, we will respond to requests from authorized law enforcement officers (using an email address from an official government domain) with proof of authority (documentary evidence of your personal authority as a representative of your law enforcement agency to administer such request (e.g. photo of your agent badge)).

We will review each case and cooperate on a case-by-case basis, in accordance with the relevant Terms of Service, our Privacy Notice, and any applicable laws and regulations.

We make every effort to promptly respond to your requests. If, however, you do not receive our response, please check your email's junk/spam folder.

If applicable, please also refer to the appropriate applicable Mutual Legal Assistance Treaty-related documents if cross-border law enforcement is involved.

2. Required Information

For us to consider your request, you should:

a. state the specific actions/items requested; and

b. attach a signed court order and/or official letter from your law enforcement agency that includes the following details:

• Full name of your law enforcement agency and its legal authority to make such request in conjunction with courts of competent jurisdiction, with documentary evidence attached;

• Your official contact information (email address and/or phone number);

• A chronological overview of the alleged incident under investigation, including material facts of the case, with reference made to the following matters where possible:

  • all relevant wallet address(es) and transaction hashes (“TXID”), starting from the first transaction the alleged victim is complaining about (please specify token type and amount for each transaction, and the relevant blockchain) (“First Transaction”), to how that transaction is traced to OKX;

  • for complex cases, please state the total amount in question (in tokens and approximate value in USD), and include a breakdown for our better understanding;

  • your investigation findings to date, including information on the alleged fraudster, and also the circumstances in which the alleged victim was convinced to make the First Transaction;

  • relevant OKX user’s name, UUID, registered phone number and email address, identification number; and

c. The actions/items requested.

All requests and attachments must be in English.
All relevant wallet addresses and transaction hashes should also be provided in a word document format or a copiable .pdf format.

If you are not able to submit a request via Kodex, please explain why.

3. Confidentiality Request

In the event your request requires a freeze of a customer's OKX account, we will not disclose to the affected customer that such action was taken pursuant to a request from your law enforcement agency. In certain circumstances, however, we may seek your approval to disclose to the customer that their account has been frozen pursuant to a directive from your agency. We will not make any such disclosures unless we get prior permission from you, although we may not be able to maintain the freeze on a voluntary basis for a prolonged period without such permission.

If such permission is granted, please also confirm whether we can share your official contact information with the affected customer so they can contact you directly to assist with your investigation.