If you have completed payment and the seller has not sent your crypto, try to contact the seller first.
After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.
If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.
You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after.
During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.
