How do I request an increase in BRL deposit and withdrawal limits?
How do I request an increase in my deposit and withdrawal limits?
To request an increase in your deposit and withdrawal limits, follow these steps:
- Access your OKX account on your mobile app or website
- Access the limit increase process through customer support chat via web (select Request Limit Increase)
- An e-mail will be sent to you requesting additional information
- Respond to the prompted questions in the e-mail
- That's it! Wait for our response. The analysis takes up to 2 business days
What documentation is required to request a limit increase?
Currently, OKX Brazil only accepts the Annual Tax Return as supporting evidence for a customer's source of funds proof. There's an additional, and binding document that also needs to be submitted, which is the receipt of filing of the Annual Tax Return.
How long does it take to process my limit increase request?
Our team will review your submitted documentation and respond within 2 business days. We strive to process requests as quickly as possible to ensure a smooth user experience.
Will I always receive the limit increase I request?
While we endeavor to accommodate your needs, approval of a limit increase is based on a thorough review of the submitted documentation. We cannot guarantee that all requests will be approved.
Do I need to pay any fee to request a limit increase?
No, there's no fee for requesting a limit increase. This is a complimentary service provided to enhance your experience with OKX.
Can I request another limit increase if my first request is denied?
Yes, if your initial request is denied, you may submit a new request with additional or updated documentation for reconsideration. No decision is final. However, we can't guarantee the following requests will be approved.
What can I do to ensure a smooth approval process?
- Provide clear and legible documentation.
- Ensure all submitted documents are up-to-date and relevant.
- Respond promptly to any additional information requests from our team.
I've already completed verification. Why do I need to complete additional verification for increased limits?
According to the Brazilian repository of legislation pertinent to financial crimes, primary anti-money laundering and the financing of terrorism, OKX Brazil has the duty to perform enhanced due diligence procedures related to its customers' financial capacity and source of funds.
For further assistance or inquiries, don't hesitate to reach out to us via chatbot at the Support center.