Crypto available for withdrawal FAQ

Published on Jan 25, 2024Updated on Dec 4, 20252 min read3,640

What does crypto available for withdrawal mean?

Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.

What does locked value mean in relation to Crypto available for withdrawal?

Locked value refers to the value of any crypto of your recent deposit. This value is unavailable for withdrawal. The locking period is based on several risk factors, including unexpected behaviors in account and transaction activities.

What does protected value mean for my Crypto available for withdrawal?

Protected value refers to the portion of assets that exceeds the withdrawal limit imposed on cash deposits into your account, and also hold on your cash deposit. This value is unavailable for withdrawal. This limit is based on several factors, including your account tenure and risk profile. You may be allowed to increase your withdrawal limit at our discretion by maintaining a long-term presence on the platform and engaging in regular payment and trading activities.

How do I check my crypto available for accessible balance, locked value and protected value?

You can check the accessible balance for your chosen crypto, locked value and protected value on the How much crypto can you withdraw page. Follow these steps to get there:

Step 1: navigate to the withdrawal page of your chosen crypto

Step 2: select See details found under the withdrawal amount input

Step 3: on the Unavailable for withdrawal page, select How much crypto can you withdraw

I want my funds immediately. How does this relate to my Crypto available for withdrawal?

Your protected value remains available for bank account withdrawal. You can convert the protected value back to cash and withdraw the equivalent value of recently deposited cash (of the local currency) to your linked bank accounts.

Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of Crypto available for withdrawal)?

Yes, you can still buy, sell and trade on our platform at any time.

Disclaimer
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