What should I do if I accidentally deposit crypto that OKX doesn't support?

To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported. OKX shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)

If you accidentally deposit crypto that OKX doesn't support to your account, you can't use or trade these assets in OKX. However, you can now withdraw the assets by yourself hassle-free.

Here's how to do it:

On the app

1. Open the OKX app, go to Assets, and select Withdraw.
2. Find Untradable assets and select the crypto that you want to withdraw.
   Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal.
   Select Untradable assets on the Withdrawal page
3. Enter your withdrawal address and your desired withdrawal amount in the Address/Domain and Withdrawal Amount fields.
4. In the Select account to pay network fee field, choose your preferred account to pay the fee.
5. Make sure all the details are correct, and select Submit to confirm the transaction.
   
   Enter your withdrawal address, withdrawal amount, and preferred account to pay the network fee

Note:

• Update your OKX app to the latest version.
• Withdrawal fee will be settled in USDT.
• Always ensure you have sufficient USDT in your funding or trading account.
• The fee shown on the withdrawal page is paid to cryptocurrency miners. OKX doesn't charge fees for untradable asset transactions.

On the web

1. Go to Assets, and select Withdraw.
2. Find the Select crypto field, choose the crypto that you want to withdraw under Untradable assets.
   Choose the crypto to withdraw under Untradeable asset
3. Enter your withdrawal address in the Address/Domain field and your desired withdrawal amount in the Amount field.
4. Select your desired account to pay the fee in the Fee field.
5. Make sure all the details are correct, and select Submit to confirm the transaction
   Enter your withdrawal address, withdrawal amount, and preferred account to pay the network fee

Note:

• The fee will be settled in USDT
• Always ensure you have sufficient USDT in your funding or trading account
• The fee shown on the withdrawal page is paid to cryptocurrency miners. OKX does not charge fees for untradable asset transactions.

Key info of untradable assets

1. How to avoid depositing untradable assets to OKX?

OKX supports over 300 cryptocurrencies, and still, there are some cryptos not supported by OKX. If you're unsure if your desired crypto is supported by OKX, here are some options that you can try:

• Contact our customer support via OKX Help
• Read this article: What are untradable assets?
• Check on your Deposit page and search for your desired crypto and network.

If your desired crypto and network are unavailable on the deposit page, you can try to deposit other cryptos.

2. Which untradable assets support self-withdrawal?

Here are the untradable assets that support self-withdrawal:

• Crypto that has been or will be delisted from OKX
• Airdrop crypto
• Crypto and networks that OKX doesn't support

More cryptos will be added to the untradable assets self-withdrawal feature. For more details, you can reach out to our customer support via OKX Help.