Article

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Apr 11, 20242 min read228

Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting started

Log in to your account at okx.com and go to the security center (Profile icon > Security).
Find Account management at the Security Center page, select Freeze account

Opening Freeze account page
Read what'll happen after freezing your account
What'll happen after you freeze your account
Select Reason to freeze account
Tick the below terms if you confirmed to freeze it
Select Freeze account
Get SMS/email and Authenticator code and Confirm to freeze the account

Note: it's required to bind with an Authenticator app in your account before freezing it

Disclaimer
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