FAQ

Deposit and withdrawal

What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 202594
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Sep 8, 2025384
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Sep 8, 202550
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Sep 8, 20251,710
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 2025902
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025270
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Sep 3, 2025265
What are untradable assets?
Published on Sep 26, 2023Updated on Sep 3, 20253,635
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Sep 3, 2025398
Travel Rule FAQ
Published on Jul 20, 2023Updated on Sep 8, 2025750
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Sep 8, 2025131
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Sep 3, 202537
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Sep 3, 202523
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Sep 3, 202524
Why is there a minimum amount to deposit BTC?
Published on Oct 15, 2024Updated on Sep 3, 202511

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