Support center
Here to help you 24/7
Top questions
How do I find my deposit address and tag/memo/comment?
Updated on May 15, 202552,294
Why hasn't my withdrawal arrived in the account?
Updated on Jun 4, 202517,327
How do I use a physical security key to protect my account?
Updated on May 8, 20255,177
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Updated on May 19, 2025203
Why is my account frozen and how do I unfreeze it?
Updated on Apr 24, 202520,547
Getting started
A beginner's guide to identity verification
Updated on Jun 4, 20255,969
How do I link an authenticator app?
Updated on Jun 4, 202513,309
Why hasn't my deposit been credited?
Updated on Jun 4, 202511,908
Why hasn't my withdrawal arrived in the account?
Updated on Jun 4, 202517,327
Do I need to pay fees for deposit and withdrawal?
Updated on Jun 4, 20255,192
FAQ
View more