FAQ

Account, security, and verification

Knowledge test FAQ
Published on 3 Jun 2025Updated on 3 Jun 2025
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 17 Apr 202512
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 4 Apr 202552
How do I start onboarding as an institutional user?
Published on 10 Oct 2024Updated on 1 Apr 202525
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 20251
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 2025206
How do I fix errors when submitting my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202540
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 19 May 2025226
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 4 Jun 20255,969
How do I check the status of my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202525
Know Your Business (KYB) FAQ
Published on 29 Jan 2025Updated on 1 Apr 202521
Beneficial Ownership FAQ
Published on 10 Oct 2024Updated on 1 Apr 20253
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 4 Jun 202513,312
How do I register an account on OKX?
Published on 23 May 2024Updated on 27 Apr 202519,933
Which types of institutions are supported by OKX?
Published on 29 Jan 2025Updated on 1 Apr 202521

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