FAQ

Account, security, and verification

I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202523,198
How do I get my individual account verified?
Published on 7 Aug 2024Updated on 1 Apr 202520
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 13 May 20254,760
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 20259,949
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202513
Why did my identity verification fail?
Published on 8 Aug 2024Updated on 1 Apr 202536
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 1 Apr 20255,939
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025285
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 7 May 2025202
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 1 Apr 2025777
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 1 Apr 20259,531
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 24 Apr 202520,030
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,149
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 8 May 2025415
How long does it take to complete my identity verification?
Published on 4 Sept 2024Updated on 1 Apr 20252

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