FAQ

Deposit and withdrawal

How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on May 13, 2025148
What are untradable assets?
Published on Sep 26, 2023Updated on Apr 18, 20253,411
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Apr 1, 2025383
Travel Rule FAQ
Published on Jul 20, 2023Updated on May 19, 2025690
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Apr 15, 202568
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202529
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202516
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Apr 1, 202521
Why is there a minimum amount to deposit BTC?
Published on Oct 15, 2024Updated on Apr 1, 202510
What should I do if I deposit BTC less than minimum amount?
Published on Oct 15, 2024Updated on Apr 1, 202516
Why is my deposit locked?
Published on Dec 19, 2023Updated on Jun 6, 2025818
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on May 26, 2025626
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Apr 1, 2025262
Satoshi test FAQ
Published on May 28, 2024Updated on May 19, 202533
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Apr 29, 2024Updated on May 19, 2025112

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