FAQ

Deposit and withdrawal

Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Jun 4, 202511,911
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Jun 4, 202517,337
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Jun 4, 20255,194
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on May 19, 202532
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Apr 1, 20253,426
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on May 28, 202583
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Apr 1, 2025124
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025350
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Apr 1, 202535
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on May 13, 2025343
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on May 13, 20251,562
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025119
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Apr 22, 2025326
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Apr 1, 2025196
Travel Rule FAQ
Published on Jul 20, 2023Updated on Aug 23, 20244

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