Monero (XMR) Depositing and Withdrawal Suspension

Published on Nov 29, 2019Updated on Jun 4, 20242 min read

Dear valued customers,

To support the network upgrade of Monero (XMR) (“Network upgrade and release 0.15”) before its block height reaches 1,978,433 (estimated at 18:00 Nov 30, UTC), the depositing and withdrawal of XMR will be suspended from 12:00 Nov 30, 2019 (UTC) until the upgrade is complete. During this period, XMR trading will not be affected. Please refer to our further announcements for the resumption time.


  1. After the upgrade, the XMR deposit address will be updated. The previous deposit address will be disabled and you should deposit XMR to the new address. Otherwise, it will result in asset losses.
  2. After the upgrade, the old withdrawal address (:Paymentid) will also be disabled. It will only support new address. Please use the new address for withdrawal.

We apologize for any inconvenience this may cause.

Thank you for your continued support and we assure you our best services at all times.

Nov 29, 2019 (UTC)