Complaints Handling Process

The Company prides itself in providing its customers with high-quality service and support. Customers are encouraged, wherever possible, to submit any complaints directly with our Customer Service Team via the channels described below. Customers are not subject to any fees or charges for the submission or handling of any complaints.

Online “Contact Us” form submission	The Company strives to offer 24/7 monitored support services to both current and prospective customers through the online “Contact Us” link located at the bottom of OKX website.
Email	Enquiries/Complaints can be made via support@okx.com and are generally responded to within 1 business day.
Ticket	Tickets can be submitted via contact page or through the AI bot after the customer log-in to their account, and are generally responded to within 1 business day.
LiveChat	Complaints or enquiries can be reached to live agents through the website help center. This will enable faster response times.

In cases where a customer lodges a complaint that exceeds the purview of our Customer Service Representatives or entails interactions with third-party entities such as banks, payment vendors, product vendors, etc., our specialized Vendor Management teams will establish communication with the relevant account manager from the third-party side, with the objective of securing resolutions within the stipulated turnaround time. Any further elevation of the complaint will be directed to the Company's Compliance team for subsequent handling and resolution.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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