Account, security, and verification

Account management and security

FAQ

Account management and security

Published on Aug 22, 2023Updated on Apr 23, 2024
How do I change my login password?
9,123
Published on Sep 15, 2023Updated on Apr 4, 2024
How do I reset Two-factor authentication (2FA)?
441
Published on Aug 22, 2023Updated on Apr 11, 2024
How do I freeze my account? (web)
228
Published on Aug 22, 2023Updated on Apr 8, 2024
Why is my account frozen?
6,690
Published on Aug 29, 2023Updated on Apr 24, 2024
How do I link an authenticator app?
683
Published on Aug 11, 2023Updated on Apr 12, 2024
My authenticator app isn't working, what should I do?
294
Published on Aug 22, 2023Updated on Apr 15, 2024
My mobile phone isn't working, what should I do?
200
Published on Sep 11, 2023Updated on Apr 12, 2024
How do I change my authenticator app?
1,397
Published on Sep 7, 2023Updated on Apr 12, 2024
How do I change my phone number?
5,888
Published on Sep 6, 2023Updated on Apr 4, 2024
How do I change my email?
1,928
Published on Sep 5, 2023Updated on Apr 11, 2024
How do I submit my proof of address (POA)?
349
Published on Aug 31, 2023Updated on Apr 11, 2024
How do I authorize a new device when I log in?
5,145
Published on Aug 22, 2023Updated on Apr 11, 2024
What is sub-account?
933
Published on Aug 22, 2023Updated on Apr 4, 2024
How do I close my account? (web)
261
Published on Aug 22, 2023Updated on Apr 4, 2024
How do I close my account? (app)
513

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