Support center
Here to help you 24/7
Top questions
Why can't I join or claim rewards from a campaign?
Updated on Sep 2, 20257,961
How do I find my deposit address and tag/memo/comment?
Updated on Sep 3, 202557,467
Why hasn't my withdrawal arrived in the account?
Updated on Jul 24, 202518,487
How do I create passkeys? (app)
Updated on Jul 22, 20259,863
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Updated on Jul 17, 2025439
Getting started
A beginner's guide to identity verification
Updated on Jul 30, 20256,191
How do I link an authenticator app?
Updated on Aug 20, 202514,341
Why hasn't my deposit been credited?
Updated on Sep 2, 202512,769
Why hasn't my withdrawal arrived in the account?
Updated on Jul 24, 202518,487
Do I need to pay fees for deposit and withdrawal?
Updated on Jun 4, 20255,324
FAQ
View more