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Top questions

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Buy/sell and Convert crypto FAQ
Updated on Sep 1, 2026
Why is my deposit/withdrawal suspended?
Updated on Sep 1, 2026
Affiliate FAQ
Updated on Sep 1, 2026
How do I open an account with OKX Singapore?
Updated on Sep 1, 2026
My account says “We need to know more about you.” What should I do?
Updated on Aug 28, 20262

Getting started

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OKX Web3 FAQ
Updated on Aug 24, 2026161
OKX EEA Beginner's Guide
Updated on Aug 5, 202624
A beginner's guide to identity verification
Updated on Aug 25, 20266,514
Why hasn't my deposit been credited?
Updated on Aug 26, 202614,450
Why hasn't my withdrawal arrived in the account?
Updated on Aug 26, 202621,361

FAQ

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Pay

Pay general info
OKX Card

Risk and fraud

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Account and wallet safeguard measures

Deposit and withdrawal

Crypto deposit
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Proof of reserves
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Buy and sell crypto

Debit and credit cards

Trading

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Miscellaneous

Account, security, and verification

App download and update
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Announcements

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Product documents

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Basic trading rules
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