Support center

Here to help you 24/7

Quick tools, fast fixes

Change authenticator app

Verify official channels

Check OKX system status

Change phone number

Change email address

Change login password

Freeze account

Close account

Join video call appointment

Top questions

View more
Why hasn't my deposit been credited?
Updated on Sep 22, 2026
Introducing a Taker Trading Fee on the OKX BRC-20 Marketplace
Updated on Sep 22, 2026
OKX Shield FAQ
Updated on Sep 18, 2026
EEA VIP Referral Campaign Terms and conditions
Updated on Sep 17, 20261
Why might my RWA limit order be automatically adjusted?
Updated on Sep 15, 20265

Getting started

View more
Why hasn't my deposit been credited?
Updated on Sep 22, 2026
OKX Web3 FAQ
Updated on Aug 24, 2026163
OKX EEA Beginner's Guide
Updated on Aug 5, 202626
How can I quickly top up my OKX Wallet gas fee from the OKX Exchange?
Updated on Aug 5, 2026351
A beginner's guide to identity verification
Updated on Aug 25, 20266,520

FAQ

View more

Pay

Pay general info
OKX Card

Risk and fraud

Fraud prevention
Account and wallet safeguard measures

Deposit and withdrawal

Crypto deposit
Crypto withdrawal
Cash deposit
Proof of reserves
Cash withdrawal

Buy and sell crypto

Debit and credit cards

Trading

Event Contracts
Convert
Spot trading
Futures
Trading bots
Trading general info

Web3

Wallet
Discover
DeFi
Marketplace
Trade

Grow

Simple earn
On-chain earn
Jumpstart
Loan

Programs and promotions

Affiliates
Referrals
Rewards

Others

Miscellaneous

Account, security, and verification

App download and update
Individual verification
Account management and security
Taxes
Institutional onboarding

Formal complaints

Complaints procedure

Announcements

View more
New listings
Delistings
Trading updates
Deposit/withdrawal suspension
P2P trading
Earn and Loan

Product documents

View more
Basic trading rules
Risk management
Spot & margin trading
Perpetual/expiry futures
Options
Trading bots