FAQ
Account management and security
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025377
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025352
- How do I change my login password?Published on Aug 22, 2023Updated on Sep 8, 202518,285
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025329
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Sep 8, 202527,818
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Sep 8, 20255,331
- Passkey FAQPublished on Mar 19, 2025Updated on Sep 8, 202570
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025293
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202521,963
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,428
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025438
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Sep 4, 20259
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202539
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025842
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025428
Showing 16-30 of 31 articles