How do I migrate my email address or phone number to another account? (web)

What's self-migrating email address or phone number?

It's a new feature that allows you to migrate your email address or phone number from a different account to your current account. Your current account remains active while the other account will be closed.

This function is only applicable when:

• You want to update your current phone number or email address, but the new phone number or email address is linked to another account.

• You want to link a new phone number or email address, but it's linked to another account.

How to migrate my email address or phone number?

For email address migration

1. Go to Profile and select Security

2. Find Email verification and select Change email if you would like to update your email

3. Enter your email in the New email field

4. Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly

5. Enter the 2FA code to continue (if any)

6. If the email you entered is linked/bound with another account, you will see a pop-up message. Select Migrate email address to continue

   

   Select Migrate email address to continue

7. A guideline will be displayed and you're required to select I understand

8. Email transfer preview page will be displayed and you're required to select Next

9. Consequences of closing account will be displayed. Please read it carefully and check the agreement boxes

   

   Read through the consequences of closing the account

10. Select close account and Yes, I'm sure to confirm the request

11. Enter the 2FA code to complete the request

Note:

• Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.

• You're not allowed to withdraw your assets after the account is closed.

For phone number migration

1. Go to Profile and select Security

2. Find Phone Verification and select Change Phone Number

3. Enter your new phone number you wish to use

4. Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly

5. Enter the 2FA code to continue (if any)

6. If the new phone number is linked to another account, a pop-up message will appear. Select Migrate phone number to continue

7. A guideline will be displayed. Select I understand to proceed

8. A preview page will appear. Select Next to continue

9. Read the information carefully and check the agreement boxes

10. Confirm account closure by selecting Close account and then Yes, I'm sure to confirm the request

11. Input your 2FA code to finalize the migration

Note:

• Transfer all assets before migrating the phone number from the other account, which will be closed to prevent data and asset loss.

• You're not allowed to withdraw your assets after the account is closed.