FAQ

Deposit and withdrawal

Where do I find limits, fees and processing time details for cash deposit?
Published on 23 May 2025Updated on 6 June 20251
Where do I find limits, fees and processing time details for cash withdrawal?
Published on 23 May 2025Updated on 6 June 2025
How do I find my deposit address and tag/memo/comment?
Published on 22 Aug 2023Updated on 15 May 202552,305
How do I select the correct network for my crypto withdrawals and deposits?
Published on 22 Aug 2023Updated on 21 May 202519,752
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on 21 Oct 2024Updated on 6 May 202553
How do I make a deposit? (web)
Published on 13 Aug 2023Updated on 16 Apr 20254,775
How do I make a withdrawal? (web)
Published on 22 Aug 2023Updated on 16 Apr 20251,267
What should I do if the other platform didn't receive my withdrawal?
Published on 18 Oct 2024Updated on 15 May 2025387
How do I check my deposit progress?
Published on 13 Aug 2023Updated on 13 May 20257,208
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on 10 May 2023Updated on 22 Apr 2025170
How do I make a deposit? (app)
Published on 22 Aug 2023Updated on 4 June 2025116,650
What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 1 Apr 2025140
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 4 June 20253,945
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 4 June 202511,908
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 4 June 202517,330

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