FAQ

Individual verification

What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 17 Apr 202512
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 2025204
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 19 May 2025225
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 4 June 20255,969
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202546
How do I verify an individual account?
Published on 25 Sept 2023Updated on 16 May 202527,039
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 1 Apr 20251,506
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202544
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 22 Apr 2025677
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 202510,193
How do I secure my exchange account?
Published on 12 June 2024Updated on 1 Apr 2025815
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 1 Apr 20259,929
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 1 Apr 20256,223
How do I submit my proof of address (POA) in Saudi Arabia?
Published on 12 June 2024Updated on 1 Apr 2025134
How do I verify an individual account from Mexico?
Published on 25 Sept 2023Updated on 1 Apr 2025102

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