What should I do during a scam or after a scam?

Published on Mar 11, 2024Updated on Jul 23, 20242 min read209

In the wake of a scam, uncertainty can set in. Discover essential information about recognizing and dealing with scams in our comprehensive guide, offering clear guidance for navigating these challenging situations. Learn more on how you can spot scams here.

What should I do during scam or after scam?

When users encounter scams in the cryptocurrency industry, they should consider taking the following steps:

  1. Save Conversation Records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.

  2. Screenshot Key Information: capture crucial transfer information, including the scammer's address, transfer screenshots, the scammer's false claims, and other scam website information. Ensure that the screenshots are clear and include timestamps and transaction details.

  3. Report to Local Enforcement: report the incident to local police or law enforcement agencies and provide as much detailed information as possible, including the time, location, and amount involved, as well as the chat records, screenshots of transfers, and other evidence you collected.

  4. Provide Feedback to Platform Customer Service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service and provide them with feedback on the situation. Provide all available evidence and request prompt action to protect other users and resolve the issue. You can easily reach out to our customer service via our Help bot on the Support center page.

  5. Trace Asset Flows on the Blockchain: attempt to trace the flow of assets using blockchain explorers and other tools to understand where the funds went after the transfer. This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered.

What else do I need to do to trade safely?

Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

Disclaimer
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