How do I add my emergency contact?
What's emergency contact?
On our platform, the security of your assets is our top priority. The Emergency Contact feature allows you to designate a trusted individual whom we can reach out to in unforeseen circumstances. If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.
How do I add emergency contact?
On the app
Log in on your OKX app and head over to Profile and settings > Security > Emergency contact
Select Emergency contact under Advanced security
Read the description and guide at the introduction page, before proceeding to add emergency contact
Learn more on emergency contact
Enter your contact details
Fill in all the requested details of your emergency contact
Toggle on Let OKX notify the contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact
Switch on the notification feature
Ensure that the details provided are spot on
Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we’ll contact them
Set the inactivity period and your response time
Review the information and make your confirmation
Review your emergency contact before you confirming it
Once your emergency contact is successfully saved, you can always come back to update your emergency contact
This is how your emergency contact appears, and you can always make an update to it
On the web
Log in on the website and head to Security > Emergency contact
Select Emergency contact under Advanced security in the Security section
Read the description and guide before proceeding to add emergency contact
Introduction to emergency contact and to proceed further, select Add emergency contact
Enter contact details
Key in all the requested details of your emergency contact
Toggle on the Let OKX notify the contact option if you want us to send notification to the contact person regarding they have been added as your emergency contact
Switch on the notification feature
Select when to notify contact, as we'll contact you after your inactivity period, and if there's no reply within Your response time, we’ll contact them
Set your inactivity period and response time
Confirm and save contact information and setting
Confirm your emergency contact details after review
Once your emergency contact is successfully saved, you can always come back to update your emergency contact
What your emergency contact looks like, and you can always update it
How does the platform reach out to my emergency contact?
If your account stays inactive for the period you've chosen, we'll first try to contact you by email and SMS.
If we don’t hear back or see any login activity within your selected response timeframe, we’ll begin contacting your nominated emergency contact by email and SMS. Follow-up messages will be sent every 10 days until we receive a response or your account is reactivated.