FAQ
Hot Issues
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Why hasn't my crypto arrived?
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How do I fix a deposit with tag issues?
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My authenticator app isn’t working
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I haven't received the SMS code
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How do I change the phone number linked to my account?
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How do I complete identity verification level 1?
Getting Started
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OKX Sub-Affiliate Rules
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Rules of playing to win crypto
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Daily Quiz Rules
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OKX Referral Rules
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Split Jackpot Rules
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How to add a widget to your home screen?
P2P Trading
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How to sell crypto on OKX P2P Trading?
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What are the payment methods available on OKX P2P Trading?
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What is P2P Trading?
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How to buy crypto on OKX P2P Trading?
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LEARN How to sell crypto on OKX P2P trading marketplace
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LEARN how to buy crypto on OKX P2P trading marketplace
Deposit
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Reasons for deposit/withdrawal suspension
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What are Untradable Assets?
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How to choose deposit / withdrawal networks?
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How to deposit (On Web)
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How to deposit (On APP)
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How to check the number of block confirmations? (On Web)
Withdrawal
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What should I do if I accidentally deposit crypto that OKX does not support?
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How to retrieve the withdrawal transferred to a wrong chain? (On Web)
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How to retrieve the withdrawal transferred to a wrong chain? (On APP)
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How to withdraw (On Web)
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How to withdraw (On APP)
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Why hasn't my withdrawal arrived in the account?
Account center
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How to unlink my phone number? (App)
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How to change my phone number? (App)
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How to freeze my account(App)
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How to close my account(App)
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How to change my email(App)
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How to verify your account with a new device?
Other Deposit & Withdrawal Issues
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What should I do if I receive the "Incorrect Date of Birth" error message in Upbit?
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Can the withdrawal from corresponding platform be credited to the account immediately?
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Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?
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How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On Web)
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How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On APP)
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Do I need to pay fees for deposit and withdrawal?
OKX Lite
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What is Lite Markets/Assets?
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How to sell crypto on Lite?
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How to start Buy on Lite?
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OKX Lite Earn: step-by-step flow
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What offers are supported by Lite Earn?
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What's the difference between a fixed term and a flexible term in Earn?
Debit/Credit card
Block Trading
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Block Trading Basics
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Sign up
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Building RFQs
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Managing RFQs on the RFQ Board
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Quote Sorting
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Demo Trading
Third-party payment channels
OKC
Mining Guide
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Staking User Guide (APP)
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Introduction of OKX Pool
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Cryptocurrencies Available
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Fee Rates and Settlement Methods
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Customer Support
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Alias Settings
OKX Cloud
OKX Wallet
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How to verify your collection on OKX NFT Marketplace?
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Rules for Trading Cryptopunks
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What are popular DApps?
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How to get started with DApps?
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What is a decentralized application (DApp)?
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Redeem/ Remove Pool Token: Anyassets (e.g anyUSDC, anyUSDT, anyDAI, anyETH, anyFTM etc) into Native Token Tutorial