FAQ
Hot Issues
- Why hasn't my crypto arrived?
- How do I fix a deposit with tag issues?
- My authenticator app isn’t working
- I haven't received the SMS code
- How do I change the phone number linked to my account?
- How do I complete identity verification level 1?
Getting Started
- WHAT IS OKX Video Competition Terms and Conditions
- OKX Sub-Affiliate Rules
- Affiliate Mystery Box Rules
- Rules of playing to win crypto
- Daily Quiz Rules
- OKX Referral Rules
P2P Trading
- P2P Crypto Scams: How to Avoid Them and Protect Your Assets
- What is P2P Trading?
- How to buy crypto on OKX P2P Trading?
- How to sell crypto on OKX P2P Trading?
- What are the payment methods available on OKX P2P Trading?
- What is the P2P Advertiser Programme?
Deposit
- Where to look for deposit address and tag/memo
- Reasons for deposit/withdrawal suspension
- What are Untradable Assets?
- How to choose deposit / withdrawal networks?
- How to deposit (On Web)
- How to deposit (On APP)
Withdrawal
- What should I do if I accidentally deposit crypto that OKX does not support?
- How to retrieve the withdrawal transferred to a wrong chain? (On Web)
- How to retrieve the withdrawal transferred to a wrong chain? (On APP)
- How to withdraw (On Web)
- How to withdraw (On APP)
- Why hasn't my withdrawal arrived in the account?
Account center
- How to unlink my phone number? (App)
- How to change my phone number? (App)
- How to freeze my account(App)
- Split Jackpot Rules
- How to close my account(App)
- How to change my email(App)
Other Deposit & Withdrawal Issues
- What should I do if I receive the "Incorrect Date of Birth" error message in Upbit?
- Can the withdrawal from corresponding platform be credited to the account immediately?
- Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On Web)
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On APP)
- Do I need to pay fees for deposit and withdrawal?
OKX Wallet
- What are popular DApps?
- How to get started with DApps?
- What is a decentralized application (DApp)?
- Redeem/ Remove Pool Token: Anyassets (e.g anyUSDC, anyUSDT, anyDAI, anyETH, anyFTM etc) into Native Token Tutorial
- OKX DEX User Guide （Web）
- Beginners' Guide to OKX Trade
OKX NFT
OKX Lite
- What is Lite Markets/Assets?
- How to sell crypto on Lite?
- How to start Buy on Lite?
- OKX Lite Earn: step-by-step flow
- What offers are supported by Lite Earn?
- What's the difference between a fixed term and a flexible term in Earn?
OKC
Debit/Credit card
Block Trading
- Block Trading Basics
- Sign up
- Building RFQs
- How to interpret trade direction ?
- Managing RFQs on the RFQ Board
- Quote Sorting
Third-party payment channels
Mining Guide
- Staking User Guide (APP)
- Introduction of OKX Pool
- Cryptocurrencies Available
- Fee Rates and Settlement Methods
- Customer Support
- Alias Settings