How do I close my account? (app)


Once the account is closed, the account will be permanently closed and can't be retrieved.

Getting Started


  1. Open your OKX app and go to User Center
    App User CenterSelect User Center at the top left corner
  2. Go to Profile and Settings and select Security center
  3. Find Freeze/close account at the Security Center page, select Close account
  4. Closing your account is permanent and irreversible.
    • If you still want to close your account, select Continue to close
    • If you still want to use your account someday in the future, select Freeze instead
  5. Select Reason to close account
    • Instead of closing your account, you can also select to
      • Freeze account
      • Combine account
      • View tutorials
  6. Select Continue to close if you still want to close
  7. Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue
    App close account alertWhat'll happen after you close your account
  8. Review your account assets in Trading, Grow, OKX account balance, and select Continue
  9. Close account after your reconfirmation
  10. Get SMS/email and Google Authentication code and Confirm to close the account

Note: it's required to bind with Google Authetication in your account before closing it

Can I still use the same information to register if I changed my mind?

Once your account is closed, you can still use the same phone number, email address and identity information to either create a new account or link them to an existing one. However, you can only do this once, provided your account is in good standing.