How do I add funds into my Pay balance?

The ability to add assets from exchange on Pay is a simple way for users to transfer assets from their exchange account to their pay balance. Users need set up Pay before they can use add funds from the exchange account function. On the app, the term used is topup.

How do I add my funds?

There are several entry points across Pay mode. For every entry point, users can select whether they want to add funds via exchange account or on-chain receive, and below is how you can add from exchange account for Pay:

There are four entry points for you to add funds:

• Select Pay from the homepage > enter pay amount > If the pay amount is above the available balance > select Add funds

• Select View balance details from the homepage > select Add funds

• Go to the Balance details page > select a token > select Add funds

• Go to the Rewards tab > select Add funds

How to use add from exchange?

1. Select USDC or USDT and input how much crypto you want to add from exchange, then select Next

2. Confirm the details on preview page and select Add
   Note: if your transaction amount exceeds a daily limit, you may be required to complete two-factor authentic for security reasons.

3. You'll see a confirmation page indicating that we have received your request and are processing your order

What chains are supported?

Only X Layer is supported currently via this functionality. If you want to add funds from TRON, ETH or other chains, you'll be advised to use the on-chain receive function.

FAQ

1. I can't enter the "Add from exchange account" option?

You'll only be allowed to enter add assets flow if they have sufficient USDC/USDT in exchange account to transfer to pay balance. If users don't have sufficient USDC or cash balance, they'll be redirected to on-chain receive.

2. I have more balance in their exchange account but it's not showing up in the add asset option?

• Check if you have the funds in a funding account. The values shown are from funding accounts. If you have funds for trading accounts, it won't show up here.

• Add asset flow involves doing an on-chain transfer of user's exchange asset to user's pay balance. As such, we will only show the USDC or USDT balance amount that's usable, based on user's withdraw-able amount. If a user has an exchange funding account where the USDC or USDT balance exceeds what's shown, there could be an amount that's not available for withdrawal, for example. Some of the user's existing assets might be protected or locked.

3. How long does it take for me to receive the USDC/USDT in my pay balance?

It typically takes a few seconds for transfer to be processed. We'll send an email and push notification once it's completed.

4. Can I cancel the transaction after submitting it?

No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required.

If you want to learn more about Pay, visit here.