FAQ

Account, security, and verification

How do I link an authenticator app?
Published on 29 Aug 2023Updated on 24 Apr 202512,683
What onboarding information is required for the non-profit organization (NPO)?
Published on 13 Oct 2023Updated on 1 Apr 202551
What onboarding information is required for a privately owned company?
Published on 13 Oct 2023Updated on 1 Apr 2025190
How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 1 Apr 202512,032
How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 1 Apr 20251,906
What onboarding information is required for a fund?
Published on 13 Oct 2023Updated on 1 Apr 202580
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 1 Apr 20251,532
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202541
How do I download my account statements?
Published on 6 Nov 2024Updated on 1 Apr 202518
What onboarding information is required for the government-owned enterprise?
Published on 13 Oct 2023Updated on 1 Apr 202548
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025365
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 3 Apr 2025330
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 22 Apr 2025654
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025316
How do I change my login password?
Published on 22 Aug 2023Updated on 24 Apr 202517,084

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