FAQ

Account, security, and verification

How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 1 Apr 20251,532
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202541
How do I download my account statements?
Published on 6 Nov 2024Updated on 1 Apr 202518
What onboarding information is required for the government-owned enterprise?
Published on 13 Oct 2023Updated on 1 Apr 202548
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025365
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 3 Apr 2025330
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 22 Apr 2025654
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025316
How do I change my login password?
Published on 22 Aug 2023Updated on 24 Apr 202517,085
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202522,315
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 24 Apr 20254,657
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 20259,682
Passkey FAQ
Published on 19 Mar 2025Updated on 24 Apr 20257
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 1 Apr 20255,906
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025284

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